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The Product Must Be Unused
The product must not have been used, tried or damaged by the user.
Terms & Conditions
Orders, Withdrawal Rights and Returns
Cancellation and Return Policy
This page provides essential information about order cancellations, the right of withdrawal, product returns and refunds.
This Cancellation and Return Policy has been prepared to inform users about order cancellations, withdrawal rights, returns, reporting damaged or incorrect items and refund procedures for orders placed through www.opticzade.com.
14 Days
The withdrawal period where applicable under relevant legislation
Hygiene
The condition of packaging and protective seals matters when assessing returns
IMPORTANT INFORMATION
Returns of Contact Lenses and Hygiene Products
Contact lenses, eye drops, contact lens solutions and similar products require particular care for health and hygiene reasons. Opening the product packaging, protective strip, security seal, blister or hygienic protective covering may affect eligibility for withdrawal and return.
Before requesting a return, it is important that the product remains unused, untried and undamaged, with its original packaging and protective elements intact, where applicable.
ORDER CANCELLATION
How Can I Cancel My Order?
You may request a cancellation before your order is handed over to the courier. Please send your cancellation request to Opticzade customer service together with your order number.
If your order has not yet been dispatched, we will review your request after checking its current status. If the cancellation can be completed, the refund process will begin.
If the order has already been handed over to the courier, the request will be assessed under the delivery and return conditions rather than as an order cancellation.
RIGHT OF WITHDRAWAL
14-Day Right of Withdrawal
For distance sales, and subject to the exceptions specified in applicable legislation, consumers may exercise their right of withdrawal within 14 days of receiving the product.
Opticzade must receive a clear notice of your intention to exercise this right within that period. Including your order number, full name, contact details and details of the product you wish to return helps us process your request more efficiently.
Statutory exceptions to the right of withdrawal may also apply
to products that are unsuitable for return for health
or hygiene reasons.
HEALTH AND HYGIENE PRODUCTS
Return Conditions for Contact Lenses and Care Products
The condition of the packaging is particularly important for contact lenses, eye drops, contact lens solutions and similar health or hygiene products.
Hygienic Seals Must Be Intact
The product's blister, security seal, protective strip or other hygienic protective elements must remain unopened.
Product Integrity Must Be Preserved
The product and its packaging must be kept in a condition suitable for return assessment.
RETURN ASSESSMENT
Products That May Be Considered for Return
01
The return or withdrawal request has been submitted within the applicable period
02
The product has not been used or tried
03
The packaging, security strip, seal or blister remains intact
04
The product has not been damaged by the user
05
Any accessories and promotional items supplied with the product have been preserved
06
The product is in a condition that allows its eligibility for return to be assessed
RETURN RESTRICTIONS
Circumstances in Which Returns May Not Be Accepted
01
Products unsuitable for return for health or hygiene reasons whose protective seals have been opened
02
Contact lenses that have been opened, used or tried
03
Eye drops or lens care products whose protective packaging has been opened
04
Products damaged by the user
05
Products whose integrity or hygienic condition has been compromised
06
Products covered by statutory exceptions to the right of withdrawal
07
Personalized products or orders covered by relevant statutory exceptions
08
Withdrawal requests submitted after the applicable request period has expired
DELIVERY ISSUES
Damaged, Missing or Incorrect Items
Do Not Use the Product
Contact us before using a product that you believe is incorrect or damaged.
Keep the Packaging
Keep the product box, shipping package and any other packaging until the review is complete.
Share Photos
Photos showing the condition of the product and shipping package may help speed up the review.
If the shipping package shows visible damage, such as crushing,
tearing, opening or signs of moisture, we recommend asking
the courier to prepare a damage report at the time of delivery.
REQUEST PROCESS
How Do I Submit a Return Request?
You can submit your return request with the following information so that we can assess it.
Order Number
The number of the relevant order
Full Name
The recipient's name as shown on the order
Phone
A contact number where we can reach you
Product Details
The product covered by your return request
Reason for the Request
A brief explanation of your return or reported issue
Photos
Photos of the product and packaging where needed
Contacting Opticzade about the process before sending a return helps ensure that your shipment is directed correctly.
RETURN SHIPPING
Product Return Address
Products sent for return should be packaged appropriately to prevent damage during transport. Please retain the original product box and protective packaging wherever possible.
We recommend following the instructions provided for your request before sending your return.
Cumhuriyet Caddesi No:77/A
Şehzadeler / Manisa Phone: +90 (236) 230 00 17
REFUNDS
How Are Refunds Processed?
01
The Product Is Received
When the returned product reaches Opticzade, it is recorded for return processing.
02
Return Conditions Are Checked
The product and its packaging are assessed against the applicable return conditions.
03
The Refund Is Initiated
Once the return is accepted, the refund is processed in accordance with the payment method used for the purchase.
The time it takes for a credit card refund to appear
on your card or account statement may vary depending
on your bank's processing procedures.
PROMOTIONAL ORDERS
Returns of Promotional Products and Orders with Gifts
Returns of products purchased as part of a promotion are assessed with reference to the relevant promotional terms and the order as a whole.
Any complimentary gifts, accessories or promotional items supplied with the product may also need to be returned in full.
If the conditions of the promotion are no longer met after the return, the refund amount may be recalculated in accordance with the promotional terms and applicable legislation.
EXCHANGES
Product Exchanges
Exchanges of contact lenses, eye drops and lens care products whose hygienic seals or packaging integrity have been compromised may not be possible, depending on the nature of the product and applicable legislation.
If an incorrect, incomplete or damaged order is delivered, you should contact Opticzade before using the product.
Exchange requests are assessed based on the product's current condition, stock availability and the nature of the request.
CANCELLATION AND RETURN SUPPORT
Get in Touch with Us
If you have questions about order cancellations, withdrawal rights or returns, please contact us and include your order number.
Company / Brand
Opticzade
Website
www.opticzade.com
Email
destek@optikzade.com
Phone
+90 (236) 230 00 17
Address
2. Anafartalar Mahallesi Cumhuriyet Caddesi No:77/A,
Şehzadeler / Manisa