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Faq

Frequently Asked Questions

Find answers to common questions about Optikzade, contact lens use, choosing colored contact lenses, lens care, orders, payments, shipping, returns and support.

About Optikzade

What is Optikzade?

Optikzade is an optical brand offering contact lenses, colored contact lenses, contact lens solutions, eye care products and optical products.

Our aim is to make it easy for customers to access high-quality, reliable products suited to their needs.

Is Optikzade a physical store or an online shop?

Optikzade combines the experience of a physical optical store with the convenience of online shopping.

You can browse products on our website and explore options that suit your needs.

How can I contact Optikzade?

You can contact Optikzade by email or phone, or visit our store.

Email: destek@optikzade.com

Phone: 0 (236) 230 00 17

Address: 2. Anafartalar Mahallesi Cumhuriyet Caddesi No:77/A Şehzadeler / Manisa

Contact Lens Use

What should I do before using contact lenses?

Before you start wearing contact lenses, it is recommended that you have an eye examination with an ophthalmologist.

Your prescription, corneal structure, any dry eye symptoms and suitability for contact lenses should be assessed by a professional.

Can I wear contact lenses without a prescription?

Contact lenses are products that directly affect eye health. Lens selection should therefore not be based on prescription strength alone.

Technical details such as diameter, base curve, replacement schedule, eye sensitivity and the structure of your eyes are also important. If you have never worn contact lenses before, seeking professional advice is the best first step.

Are colored contact lenses available with prescription powers?

Yes. Some colored contact lens models are available with prescription powers.

Options for nearsightedness or farsightedness may vary by product and brand. If prescription powers are listed on the product page, you can select the appropriate power for you.

Do non-prescription colored contact lenses change eye color?

Yes. Non-prescription colored contact lenses are used for cosmetic purposes to change or enhance eye color, rather than to correct vision.

However, even lenses without corrective power come into direct contact with the eye, so hygiene and proper use are essential.

What should I consider when choosing contact lenses?

When choosing contact lenses, color or brand preference alone is not enough.

You should consider the replacement schedule, prescription power options, water content, diameter, base curve, lens material and your eyes' sensitivity.

Colored Contact Lenses

Do colored contact lenses look natural?

How natural they look depends on the lens pattern and color, your natural eye color and the lighting conditions.

Some colors create a bolder, more noticeable effect, while others blend more subtly with your eyes.

Will the colors look exactly as they do in the product images?

Product images are intended to give you an idea of the color.

Screen brightness, device settings, ambient lighting and your natural eye color can all affect how the lens color appears from person to person.

Are colored contact lenses noticeable on dark eyes?

Some colored contact lenses stand out more on dark eyes, while certain natural shades create a softer effect.

Colors with stronger coverage generally produce a more noticeable result on dark eyes.

Which contact lens colors look more natural on light eyes?

Gray, hazel, green, blue and honey shades can create softer transitions and a natural appearance on light eyes.

However, the result still depends on the lens pattern and your natural eye color.

Lens Replacement Schedules

What is the difference between daily, monthly and yearly contact lenses?

Daily disposable lenses are designed for single use and are discarded at the end of the day.

Monthly lenses can be used for a specified period when cleaned and stored according to their instructions.

Yearly lenses are special lenses with a longer replacement interval. The replacement schedule for every lens should be determined by the manufacturer's instructions.

Can I use my contact lenses beyond their recommended replacement date?

No. You should not exceed the recommended replacement interval for your lenses.

Expired lenses or lenses used for longer than recommended can cause dryness, stinging, redness, infection and reduced comfort.

Can I sleep in my contact lenses?

Sleeping in contact lenses should only be considered if the manufacturer specifies that they are suitable for overnight wear and an eye care professional recommends it.

Sleeping in standard contact lenses may pose a risk to eye health.

Can I shower or swim while wearing contact lenses?

Showering or swimming in a pool or the sea while wearing contact lenses is not recommended.

Water can carry microorganisms onto the lens surface and increase the risk of eye infections.

Lens Care and Hygiene

How should I clean my contact lenses?

You should clean your lenses only with suitable solutions specifically designed for contact lenses.

Tap water, drinking water, cologne, saline or similar products should not be used to clean contact lenses.

How often should I replace my contact lens case?

Regular replacement of your contact lens case is recommended.

Old or dirty lens cases can encourage bacterial growth. Keep your case clean and replace the solution after every use.

Can I reuse contact lens solution?

No. Solution that has already been used in a lens case should not be reused.

Use fresh solution every time you store your lenses.

Do I need to wash my hands before inserting contact lenses?

Yes. Wash your hands with soap and dry them thoroughly before touching your lenses.

Cream, makeup, perfume or dirt left on your hands can transfer to the lens surface and cause eye discomfort.

What should I do if my contact lens causes stinging?

If a lens causes stinging, burning, blurred vision or redness, remove it immediately.

Check whether the lens is inside out, dirty or damaged. If the discomfort persists, consult an ophthalmologist.

How can I tell if a contact lens is inside out?

If the edges flare outward when the lens is on your fingertip, it may be inside out.

When correctly positioned, it should look like a small bowl. Wearing a lens inside out can cause stinging and discomfort.

Orders and Products

Are the products authentic?

Products offered by Optikzade are supplied in their original packaging.

When you receive your product, it is recommended that you check the packaging, expiration date and product details.

What can I do if a product is out of stock?

Out-of-stock products may be restocked periodically.

If the product or prescription power you are looking for is unavailable, you can contact Optikzade for information.

I selected the wrong prescription power when ordering. What should I do?

If you contact us before your order is dispatched, we will try to help you make the change.

Once the order has been handed over to the carrier, any changes will be assessed according to the product's condition and the applicable return and exchange terms.

When will my order be dispatched?

Orders are prepared as quickly as possible, depending on product availability and operational workload.

Shipping times may vary depending on the items ordered, the delivery address and the carrier's operating schedule.

How can I access my shipment tracking information?

Your tracking details will be sent to you once your order has been dispatched.

You can use the tracking number to check the status of your shipment.

Payment and Invoices

Which payment methods are available?

The payment options currently available on the website are displayed at checkout.

Credit card, debit card and other payment options may vary from time to time.

Is online payment secure?

Payments at Optikzade are processed through secure payment systems.

Your card details are not manually viewed or stored by Optikzade.

Will I receive an invoice?

Yes. An invoice is issued for each order.

To ensure that your invoice is accurate, please enter your first name, last name, address and any required tax details in full when placing your order.

Returns and Exchanges

Can contact lenses be returned or exchanged?

Contact lenses and eye care products require special attention to hygiene.

Returns or exchanges may not be possible if the packaging has been opened, the product has been used or damaged, or it is no longer in a resalable condition.

Return and exchange requests are assessed based on the product's condition, its packaging and the applicable legislation.

Can I return an unopened product?

You may submit a return or exchange request for products that are unopened, unused, undamaged and in a resalable condition.

Your request will be assessed after the product has been inspected.

What should I do if I receive an incorrect item or an item is missing?

If you believe that an item in your order is missing, incorrect or damaged, please contact Optikzade as soon as possible after receiving your package.

Sharing photos of the product, its packaging and the shipping package will help us resolve the issue more quickly.

What should I do if my shipment arrives damaged?

If the shipping package is visibly damaged, it is recommended that you ask the carrier to record the damage at the time of delivery.

For a damaged delivery, you can contact us with photos of the product and the package.

Eye Health and Precautions

What should I do if my eyes become red while wearing contact lenses?

If you experience redness, pain, watering, sensitivity to light or blurred vision, remove your lenses immediately.

If symptoms persist, consult an ophthalmologist. Avoid taking risks with your eye health.

Should I insert my contact lenses before or after applying makeup?

It is recommended that you insert your contact lenses before applying makeup.

When removing makeup, take your lenses out first. This reduces the risk of makeup residue transferring to the lens surface.

Can I use eye drops while wearing contact lenses?

Not all eye drops are compatible with contact lenses.

Check the product information or seek professional advice to find out whether the drops can be used while wearing contact lenses.

Can someone else use my contact lenses?

No. Contact lenses are for personal use only.

Sharing them with another person can lead to eye infections and serious health problems.

Need Assistance?

Contact the Optikzade support team for help with product selection, order status, shipping, returns and exchanges.

Email: info@opticzade.com

Phone: 0 (236) 230 00 17

Address: 2. Anafartalar Mahallesi Cumhuriyet Caddesi No:77/A Şehzadeler / Manisa

TURKEY