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Identity and Contact Details
First name, last name, phone number, email address and similar contact information.
Privacy Policy
Personal Data and Digital Security
Privacy and Security Policy
We explain clearly how we handle the privacy and security of your personal data and the purposes for which it is processed.
This Privacy and Security Policy has been prepared to inform users about the purposes for which personal data collected through services provided on www.opticzade.com is processed, how it is protected and the parties with whom it may be shared when necessary.
Privacy
Personal data is used only as needed for the relevant processes
Security
Technical and administrative safeguards for data and shopping processes
PERSONAL DATA
What Information May Be Processed?
When you use Opticzade services, certain personal information may be processed depending on the type of transaction.
Order and Delivery Details
Delivery address, billing details, order contents and transaction records.
Technical Data
IP address, website usage information and technical records that may be generated for security purposes.
If provided by the user during ordering or customer support,
information such as lens power, prescription details or product
preferences may also be processed to carry out the relevant transaction.
DATA PROCESSING PURPOSES
How Is Personal Data Used?
01
Creating and managing customer accounts
02
Receiving, preparing and delivering orders
03
Managing invoicing, payment and accounting processes
04
Arranging shipping and delivery
05
Responding to customer service and support requests
06
Maintaining website and transaction security
07
Fulfilling legal obligations
08
Improving the user experience and service quality
COMMERCIAL ELECTRONIC COMMUNICATIONS
Promotional and Informational Messages
Opticzade may send information about campaigns, new products, discounts, promotions and similar offers in accordance with applicable legislation and the necessary permissions.
Preferences for commercial electronic communications may be changed through the available contact and account channels, or users may unsubscribe using the methods provided in the relevant messages.
DATA SHARING
When May Personal Data Be Shared with Third Parties?
Personal data may be shared with relevant service providers to the extent necessary for order processing, payments, invoicing, delivery, technical infrastructure or compliance with legal obligations.
Shipping and Logistics Providers
Payment and Online Card Processing Providers
Accounting and Invoicing Services
Hosting and Technical Infrastructure Providers
Legal and Financial Advisers
Authorized Public Institutions and Authorities
User information is not sold or rented to third parties
without permission.
TECHNICAL DATA
IP Addresses and Website Usage Data
IP addresses and certain technical data relating to website usage may be processed to identify system issues, perform security checks, prevent misuse and improve service quality.
This information may also be evaluated for statistical analysis and to improve the user experience.
COOKIES
Use of Cookies
Various cookies may be used on www.opticzade.com to improve the user experience, enable the shopping process, measure performance, support security and analyze visitor behavior.
Users can manage cookie preferences through their browser or the cookie preference tools provided. Blocking certain essential cookies may affect some website functions.
PAYMENT SECURITY
Credit Card and Payment Transactions
For online payments, card and payment information is processed through the secure systems of the relevant banks or payment infrastructure providers to complete the transaction.
The security technologies and connection protocols of the relevant payment institutions are used when processing payment information.
Users are not asked to share card PINs, online banking passwords or similar sensitive payment information by email or through customer service communications.
SHOPPING SECURITY
Order Security
For online orders, the accuracy of payment, billing, delivery or contact details may be checked when necessary to help protect users and maintain transaction security.
Where necessary, users may be contacted to confirm their address, phone number or order details before an order can be processed.
ACCOUNT SECURITY
Protecting Your Account Information
It is important to keep your account information secure, avoid sharing your password with third parties and access your account only from trusted devices.
Users should take appropriate care to prevent security risks that may arise from sharing account information with unauthorized individuals.
EMAIL SECURITY
Do Not Send Sensitive Payment Information by Email
Do not include credit card numbers, card PINs, banking passwords or similar sensitive access credentials in emails sent to Opticzade.
Customer service does not request this type of sensitive payment information by email.
EXTERNAL SERVICES
Third-Party Websites and Applications
The Opticzade website may occasionally contain links to third-party websites or services.
The content, privacy practices and security policies of third-party websites are the responsibility of the relevant service providers. This policy applies only to services provided by Opticzade.
LEGAL OBLIGATIONS
Exceptional Circumstances in Which Information May Be Shared
01
Fulfilling obligations arising from laws and applicable regulations
02
Performing distance sales agreements or other relevant contracts
03
Responding to duly submitted requests from authorized judicial or administrative authorities
04
Protecting the rights of users, Opticzade or third parties
05
Preventing fraud, misuse and security breaches
DATA SECURITY
Protection of Personal Data
Opticzade places importance on implementing appropriate technical and administrative measures to reduce the risks of unauthorized access, alteration, loss or unlawful use of personal data.
Personal data may be retained for the periods required by the purpose of processing and prescribed by applicable legislation.
TURKISH PERSONAL DATA PROTECTION LAW NO. 6698 (KVKK)
Your Rights Regarding Your Personal Data
You have various rights regarding your personal data, subject to the conditions set out in applicable legislation.
01
Learn whether your personal data is being processed
02
Request information about personal data that has been processed
03
Learn the purpose of processing your data
04
Know the third parties to whom your personal data has been transferred
05
Request correction of incomplete or inaccurately processed data
06
Request deletion or destruction under the conditions specified by law
07
Object to the results of automated analysis under the conditions specified by law
08
Seek compensation for damage caused by unlawful processing of personal data