We want you to be completely satisfied with your purchase from Opticzade. You have 14 calendar days from the date you received your item to request a return.
To be eligible for a return, the following conditions must be met:
The item must be completely unused, unwashed, and in the same pristine condition that you received it.
The item must be in its original, undamaged packaging with all original tags, cases, cleaning cloths, and certificates included.
You must provide the receipt, invoice, or proof of purchase.
2. Non-Returnable and Non-Refundable Items
Please note that due to hygiene, safety, and customization regulations, the following items cannot be returned or refunded under any circumstances:
Customized or personalized products (including prescription lenses made specifically for your eyes).
Lens solutions, eye care drops, or any opened/unsealed hygiene-sensitive healthcare products.
Items marked as “Final Sale” or promotional clearance items.
3. Return Process
To initiate a return, you must contact our customer service team at support@opticzade.com before shipping the item back. Returns sent without prior approval will not be accepted. Please pack the item securely in its original packaging and mail your product to the return address provided by our customer support.
4. Return Shipping Costs
You will be responsible for paying for your own shipping costs for returning your item.
Original shipping costs are strictly non-refundable.
If the return is due to our mistake (e.g., wrong item sent, defective product), Opticzade will cover all return shipping costs.
5. Inspection and Refunds
Once we receive your returned item, our quality control team will inspect it. We will immediately notify you via email that we have received your item and inform you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original credit card or original method of payment. Please allow 5 to 10 business days for the refund to reflect on your bank statement.
6. Cancellations
Orders can only be canceled within 2 hours of purchase, before the order goes into the processing or shipping phase. To request a cancellation, please email us urgently at support@opticzade.com with your order number.
